Política de envío

SHIPPING POLICY

Note: Due to issues related to the coronavirus, all shipments may be delayed by postal services and external carriers. This delay is not considered a force majeure reason to cancel orders once they have been processed. We apologize for the inconvenience and hope you understand the current global situation, not only in Spain but worldwide. All orders are secure and will reach the end customer.

All orders are processed on the same day they are placed on our website, unless the order is placed on a holiday or weekend, in which case it will be processed the next business day.

We always guarantee the delivery of your order, but promotions and special offers may experience delays due to high demand for our products.

Once an order has been verified, it is processed within 1–6 days and shipped to the delivery address.

All products leave our facilities 1–6 days after the order is placed. We ship worldwide by sea, which allows us to offer international service.

Estimated average delivery times:

  • Normally: 12–20 days, depending on product demand.

  • During peak periods (Black Friday, Cyber Monday, Christmas, etc.) or due to logistics issues, shipping may take 3–4 weeks.

A maximum of 50 days is allowed for delivery. If the product does not arrive within this period, you may request a refund for lost/non-shipped orders.

All shipments are insured and include a tracking number to facilitate delivery.

Important:

  • If the customer provides an incorrect address in the order and does not notify us within minutes after placing the order (before the shipment and package are processed), and the package cannot be delivered due to the incorrect address, no refund will be issued. Any re-shipment of that package will be the responsibility of the customer.

  • If the customer cannot be contacted at the time of delivery, a notification will be left in the mailbox. If the package is not collected from the notified office within X days, it will be returned to the warehouse, and the package will be considered lost without the possibility of a refund.

  • Once an order has been shipped, it is not possible to change the delivery address because shipments are handled by external carriers. St Moritz Jewelry cannot change the address once the order has left the warehouse. The customer is responsible for lost packages if the address was incorrect, if they moved, or for similar reasons.

Logistical delays and customs clearance may affect the estimated delivery time.

St Moritz Jewelry is not responsible under any circumstances for taxes, fees, or customs duties applied to the shipment. The customer is responsible for paying any customs charges without the possibility of a refund.

We ship from the United States and China to anywhere in the world.

For questions or concerns regarding shipping and delivery, please contact us at support@smjewelry.com.

Our products come from China. Any designs used are registered, and any similarity to other brands is purely coincidental. We do not sell any branded products, nor do we include logos on our products.

  • Any return, for any reason, will have the shipping cost back to the warehouse covered by the customer. (We will cover the shipping cost for returning the product to the customer in case of an exchange).

  • By purchasing on our website, you accept all the terms mentioned above, and if these conditions are met, no refund will be issued.