Política de privacidad

St Moritz Jewerly manages this store and website, including the data, content, features, tools, products, and services to provide you, the customer, with a curated shopping experience (the “Services”). St Moritz Jewerly uses Shopify technology to provide the Services. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction through the Services, or when you communicate with us by any other means. In the event of a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy shall prevail with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand how your personal information is collected, used, and disclosed in accordance with this Privacy Policy.

Personal Information We Collect or Process

When we use the term “personal information,” we mean any data that identifies you or can reasonably be linked to you or another person. Personal information does not include data collected anonymously or data that has been de-identified so that it cannot reasonably identify or be linked to you. We may collect or process the following categories of personal information—including inferences drawn from such information—depending on how you interact with the Services, where you reside, and what applicable law permits or requires:

Contact details including your name, address, billing address, shipping address, phone number, and email address.
Financial information including credit card, debit card, and financial account numbers, payment card information, financial account data, transaction details, payment method, payment confirmation, and other payment-related information.
Account information including your username, password, security questions, preferences, and settings.
Transaction information including items you view, add to your cart, save to your wishlist, purchase, return, exchange, or cancel, as well as your previous transactions.
Communications with us including information you provide in your communications with us, such as when submitting a customer service inquiry.
Device information including information about your device, browser, or network connection, your IP address, and other unique identifiers.
Usage information including information about your interaction with the Services, such as how and when you use or navigate them.

Sources of Personal Information

We may collect personal information from the following sources:

Directly from you including when you create an account, visit or use the Services, communicate with us, or provide us your personal information by any other means.
Automatically through the Services including information from your device when you use our products or services or visit our websites, and through the use of cookies and similar technologies.
From our service providers when we hire them to enable certain technology or when they collect or process personal information on our behalf.
From our partners or other third parties.

How We Use Your Personal Information

Depending on how you interact with us or which Services you use, we may use your personal information for the following purposes:

Providing, personalizing, and improving the Services. We use your personal information to provide the Services, including fulfilling the contract with you, processing payments, managing orders, remembering your preferences and items of interest, sending account-related notifications, handling purchases, returns, exchanges, or other transactions, creating, maintaining, and managing your account, organizing shipping, facilitating returns and exchanges, allowing you to post reviews, and providing a personalized shopping experience such as recommending related products. This may include using your personal information to personalize and improve the Services.
Marketing and advertising. We use your personal information for marketing and promotional purposes, such as sending commercial, advertising, and promotional communications by email, text message, or postal mail, and displaying online ads about products or services on the Services or on other websites, including based on items you previously purchased, added to your cart, or other activities on the Services.
Security and fraud prevention. We use your personal information to authenticate your account, provide a secure shopping and payment experience, detect, investigate, or respond to potential fraudulent, illegal, harmful, or malicious activity, protect public safety, and ensure the security of our Services. If you choose to use the Services and register an account, you are responsible for maintaining the confidentiality of your login credentials. We strongly recommend that you do not share your username, password, or other information with anyone.
Communications with you. We use your personal information to provide customer service, respond to inquiries, provide services effectively, and maintain our business relationship with you.
Legal purposes. We use your personal information to comply with applicable law or respond to valid legal processes, including requests from law enforcement or government authorities, to investigate or participate in civil discovery, potential or actual litigation, or other legal proceedings, and to enforce or investigate potential violations of our terms or policies.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate reasons in accordance with this Privacy Policy. Such circumstances may include:

To Shopify, service providers, and other third parties providing services on our behalf (e.g., IT management, payment processing, data analytics, customer service, cloud storage, order and shipping management).
To business and marketing partners to provide marketing services and display advertising. For example, we use Shopify to support personalized advertising through third-party services based on your online activity across various merchants and websites. Our business and marketing partners will use your information according to their own privacy notices. Depending on where you reside, you may have the right to tell us not to share your information for personalized advertising and marketing purposes.
When you indicate, request, or otherwise consent to the disclosure of certain information to third parties, such as to send you products or through social media widgets or login integrations.
With our affiliates or generally within our corporate group.
In connection with a business transaction, such as a merger or insolvency process, to comply with legal obligations (including responding to subpoenas, search warrants, or similar requests), to enforce the Terms of Service or applicable policies, and to protect or defend the Services, our rights, and the rights of our users or others.

Relationship with Shopify

The Services are hosted on Shopify, which collects and processes personal information about your access and use of the Services to provide and improve the Services for you. In order to provide and improve the Services, information you submit to the Services will be transmitted and shared with Shopify and third parties who may be located in countries different from yours. Additionally, to help protect, develop, and improve our business, we use certain advanced Shopify features that incorporate data and information derived from your interactions with our store, other merchants, and the Shopify platform itself. In these circumstances, Shopify is responsible for processing your personal information, including responding to requests to exercise your rights with respect to the use of such information for these purposes. For more information on how Shopify uses your personal information and your rights, you can review Shopify’s Consumer Privacy Policy. Depending on where you reside, you may exercise certain rights with respect to your personal information here: [Shopify Privacy Portal Link].

Third-Party Websites and Links

The Services may include links to websites or other online platforms operated by third parties. If you access links that direct you to non-affiliated or non-controlled sites, we recommend reviewing their privacy and security policies and other terms. We do not guarantee nor are responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of the information they contain. Information you provide in public or semi-public spaces—including on third-party social media platforms—may also be visible to other users of the Services and users of those third-party platforms, without restrictions on its use by us or others. The inclusion of such links does not imply endorsement of the content or operators of those platforms, unless explicitly stated in the Services.

Minors’ Data

The Services are not intended for use by minors, and we do not knowingly collect personal information from minors under applicable law. If you are a parent or legal guardian of a minor who has provided us with personal information, you may contact us using the details below to request its deletion. As of the effective date of this Privacy Policy, we are not aware of sharing or selling (as defined under applicable law) personal information of individuals under the age of 16.

Security and Retention of Your Information

No security measure is perfect or foolproof, and we cannot guarantee “absolute security.” Information you submit may not be protected during transmission. We recommend avoiding non-secure channels for sending sensitive or confidential information.

The length of time we retain your personal information depends on factors such as maintaining your account, providing Services, complying with legal obligations, resolving disputes, or enforcing contracts and applicable policies.

Your Rights and Choices

Depending on where you reside, you may have some or all of the following rights with respect to your personal information. These rights are not absolute, may apply only in certain circumstances, and in some cases, we may deny your request if allowed by law:

Right of access: You may have the right to request access to the personal information we hold about you.
Right to deletion: You may have the right to request that we delete your personal information.
Right to rectification: You may have the right to request that we correct inaccurate personal information we hold about you.
Right to data portability: You may have the right to receive a copy of your personal information and request that we transfer it to a third party, under certain circumstances.
Communication preferences: We may send promotional emails, and you may opt out at any time via the unsubscribe option. Non-promotional emails (e.g., account or order-related) may still be sent.

If you reside in the UK or European Economic Area (EEA), subject to exceptions and limitations, you may also have:

Right to object or limit processing: You may request that we stop or limit processing for certain purposes.
Withdrawal of consent: If processing is based on consent, you may withdraw it without affecting prior lawful processing.

You may exercise these rights via the Services or by contacting us using the details below. For more information on how Shopify uses personal information and your rights (including rights related to Shopify’s processing), visit https://privacy.shopify.com/en.

We will not discriminate for exercising these rights. Identity verification may be required. You may designate an authorized representative to act on your behalf; proof of authorization will be required.

Complaints

If you have a complaint about how we handle your personal information, please contact us using the details below. Depending on your residence, you may also have the right to lodge a complaint with your local data protection authority.

International Transfers

We may transfer, store, and process your personal information outside your country of residence.
If we transfer personal information outside the EEA or UK, we use recognized transfer mechanisms, such as the EU Standard Contractual Clauses (SCCs) or equivalent UK contracts, unless the country has an adequate level of protection.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, operational, legal, or regulatory reasons. The updated version will be posted on this website, the “Last Updated” date will be revised, and notice will be provided as required by law.

Contact

If you have questions about our privacy practices or this Privacy Policy, or wish to exercise your rights, please contact us by phone, by email at support@smjewerly.com

Rosenstraße 17, M, 80331, DE

For the purposes of applicable data protection law, we are responsible for your personal information.